The following pages are provided to help prepare you for a great experience at our office. Give us a call if you have any questions. Our dental receptionists and office manager will help you with scheduling appointments, completing necessary paperwork, and billing.
You may preregister with our office by filling out our secure online Patient Registration Form. After you have completed the form, please make sure to press the Complete and Send button at the bottom to automatically send us your information. The security and privacy of your personal data is one of our primary concerns and we have taken every precaution to protect it.
Note to Patient: Upon filling out your first name, last name, email and at least one phone number field (a valid home or cell phone) a button will appear in the upper right corner titled “Save and Exit” . This button allows you to save and exit your form to complete at a later date. The system will send a registration email to the email provided on the form, so that you may setup a login to go back and finalize your registration form online.Notice of Privacy Practices
If you have questions about any of the forms, please give us a call at (570) 323-1900 and our staff will be happy to help you.
Prior to your surgery, you’ll have a pre-op consultation in which we explain exactly what will happen during your procedure. We will also give you pre-operative instructions at this point so that you can prepare for your upcoming appointment. Some of the most common pre-op instructions involve fasting before the procedure, avoiding smoking, and staying away from certain medications. Failure to follow these rules could delay your procedure, and you may need to reschedule entirely.
Read the instructions for the different surgical procedures we offer:
- Before General Anesthesia
- After Dental Implant Surgery
- After Tooth Extractions
After your oral surgery, you’ll be sent home with a detailed list of instructions on how to properly care for your teeth and gums. It is common to experience some discomfort, bleeding, and swelling, and we will provide you with prescription medication and home care advice on how to best deal with these issues. It is important to follow this guidance closely, as compliance can help you to avoid unnecessary pain and potential complications.
Remember that if you’ll be under anesthesia that you will need someone to drive you home, and this person should plan to sit and wait during your procedure. Your escort can also be useful in helping you to understand and remember your post-operative instructions.
As always, if you have questions about preparing for or recovering from your surgical procedure, please be sure to contact our office right away.
The American Association of Oral and Maxillofacial Surgeons (AAOMS)
The American Board of Oral and Maxillofacial Surgery (ABOMS)
The Pennsylvania Medical Society (PAMED)
The American Dental Association (ADA)
American Medical Association (AMA)
American Academy of Facial Esthetics (AAFE)
Academy of Osseointegration (AO)
Pennsylvania Dental Association (PDA)
Financial & Insurance
Our receptionists and office manager will help you schedule appointments and complete necessary paperwork. They will also answer any billing questions that you may have.
Patients are seen by appointment only. We make every effort to be on time for our patients, and we ask the same courtesy from your family. If you cannot keep an appointment, please notify us immediately, giving a minimum of 48 hours notice to avoid any missed appointment fees. We realize that unexpected illnesses and emergencies may occur, but we ask for your assistance in this regard.
Our office strives to schedule appointments at your convenience and when time is available.
Insurance & Patient Co-payments
If you have insurance we will help you determine the coverage you have available. In order to best assist you, it is important that you submit your dental and/or medical insurance information to us with your New Patient Paperwork a minimum of two business days prior to your scheduled appointment. This allows us time to contact your insurance company and obtain a breakdown of the benefits you or your employer purchased from the company. In addition, you will want to bring a dental benefit book that your carrier should be able to provide. Our business team will be happy to help you understand your policy.
Should you be diagnosed with treatment services, we will be able to provide you with a detailed plan which will give you an estimate of how much your insurance company may pay for each procedure, as well as the portion you will be expected to pay at the time of service.
Professional care is provided to you, our patient family, and not to an insurance company. The insurance company is responsible only to the patient as a benefit from the individual or employer plan purchase, and the patient is responsible to the doctor. We will assist you every way we can in filing your dental or medical claim and handling insurance questions from our office on your behalf.
In an effort to reduce the cost to you, the patient, while maintaining the highest level of professional care, we have established the financial policy as follows:
- Payment of any account balance is due in full within 20 days of statement date
- We gladly accept Visa, Discover, American Express or MasterCard payments
- Payment plans are available through Care Credit
Appointments & Consultations
We are happy to schedule a second-opinion consultation with our doctors to discuss treatment diagnosed for you. It is important to us that our patients are committed fully to a recommended course of treatment, and we make every effort to provide all available information on the types of treatment completed at Susquehanna Oral and Facial Surgery and Dental Implant Center, as well as options to make appointments comfortable.
All patients that are referred to our office from another practice, or who have self-referred themselves for a second opinion are required to undergo a complete examination by one of our doctors before they provide their diagnosis opinion. Please ensure that all available x-rays and chart notes from your prior office have been transferred to us prior to the scheduled appointment for review. Please note that many offices require 7–14 business days to transfer records.
It is imperative that we have all available dental (and medical if related to trauma or medically diagnosed disorder) insurance information in a timely manner, as we will be providing you with a comprehensive treatment estimate after your consultation with the doctor.
If you have questions about the services we provide, please call us at (570) 323-1900.